FAO: People who work in Telecommunications/Internet Industry

[Munday]

Hi Everyone,

I have an ongoing saga about broadband. According to BT I still cant get it in my area but due to some new cables being laid I should now be able to. What has happened is that due to an engineers visit a couple of years ago there is a flag on our line so whenever I try to order, they just say 'no'.

Have ordered with PlusNet who are going to try and help sort this as I have given up with BT's poor customer service and they are going to do two things:

- Chase with TAGS / Prov
- Place a manual CRF

What do those two things mean?
Many Thanks

James

 

[Griff]

TAGS (or markers)/Provisioning - The "flag" is showing on your line as there's already an incompatible service showing on the line and/or the engineer manually marked the line for some reason and it's not been removed since.. If no such service is in place then they need provisioning to remove the FLAG/TAG/Marker from the line so the order can be passed to provisioning.

Manual CRF - Cease and Resupply form iirc.

 

[Munday]

Thanks for the reply Griff, hugely appreciated mate!

 

[16v_jon]

happened to me in my new house, the line was on LLU with AOL so i had to get the tag removed... it took 2 months before i could get the internet! thank fook for aircrack and next doors nice 8meg connection

 

[Munday]

2months! Is that how long you had to wait before they removed the tag?

 

[JoelDee]

BT lol

AOL flol