ClioSport.net

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Privacy policy

Privacy Policy

We are ClioSport.net and its controlling organisation ClioSport Limited ("we", "our", "us", “the Company”). We are committed to protecting your privacy, including online, and in the transparent use of any information you give us. This Privacy Notice (the “Policy”) (together with our Terms and Rules) sets out what information we may hold about you if you provide it, and how that data will be used. No information will be shared more widely than is set out below unless it is required by law.

The provisions, measures and rights in this Policy are applied to all personal data (including individually recognisable corporate email addresses) collected on our site, for all products and services offered by our Company. Please read this Policy carefully to understand our practices regarding your personal data and how we treat it.

If you have questions about your personal information please contact us.

What information we hold about you

ClioSport.net collects and processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any other way than already specified in this notice.

Unless otherwise agreed with you, we only collect basic personal data about you which does not include any special information about you (often known as “sensitive personal data”).

The type of data that we collect and process includes:

  • Your name or username.
  • Your email address.
  • Your IP address.

Further data may be collected if you choose to share it, such as if you fill out fields on your profile, or perform certain optional actions

We collect some or all of this information in the following cases:

  • You register as a member on this site.
  • You fill out our contact form.
  • Visit or browse our website in accordance with our Cookie Policy (see below)
  • You fill out fields on your profile.
  • Become a ClioSport Club Member
  • Place an order in our Merchandise store.
  • Subscribe to our weekly digest / newsletter
  • Contact us offline; for example by phone, email or post.

By submitting your personal information to us using this website, you are confirming that the information you are giving is correct and relates to you.

How your personal information is used

We may use your personal information in the following ways:

  • For the purposes of making you a registered member of our site, in order for you to contribute content to this site.
  • We may use your email address to inform you of activity on our site.
  • Your IP address is recorded when you perform certain actions on our site. Your IP address is never publicly visible.
  • To answer any questions or queries you may have submitted and to respond to your customer service and support requests.
  • We use the payment information you give us when placing an order only to service that order.
  • We collect and store your personal data as part of our legal obligations for business accounting and tax purposes.
  • We may contact you from time to time for feedback on your use of our products and services or our website, and use the feedback you provide to improve our services and/or website.

Other ways we may use your personal information.

In addition to notifying you of activity on our site which may be relevant to you, from time to time we may wish to communicate with all members any important information such as newsletters or announcements by email. You can opt-in to or opt-out of such emails in your profile.

We may collect non-personally identifiable information about you in the course of your interaction with our site. This information may include technical information about the browser or type of device you're using. This information will be used purely for the purposes of analytics and tracking the number of visitors to our site.

We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with. We do not collect any information from anyone under 13 years of age; our website, products and services are only provided to users who are at least 13 years old or older.

Sharing and disclosing your personal information

We take all reasonable steps to ensure that your personal information is processed securely. We do not share or disclose any of it without your consent, other than for the purposes specified in this notice, or where there is a legal requirement or to enforce our terms and conditions.

All information you provide to us is stored on our secure servers. Please be aware, however, that your information may be transferred to and stored on a cloud-based system whose servers are located within the European Union (EU). Should your personal data be stored or transferred to parties outside of the EU, it will be afforded the same level of protection set out in this policy.

ClioSport.net uses third-party providers to provide the following necessary business functions and services:

  • Web hosting, backup and storage.
  • Analytics
  • Newsletter emails.
  • Transactional emails.
  • Forum/community data such as user accounts.
  • E-commerce websites for payment processing.
  • Handling of client data, websites and associated databases.

The following third-party services act in accordance with our instructions and fully comply with this and their own Privacy Notice. They have committed to being GDPR compliant by 25th May 2018, and conform with all other applicable data protection laws and appropriate confidentiality and security measures including but not limited to the EU-US Privacy Shield for those third-party providers who handle or store data outside the UK or the EU, for example through data servers or relays.

Our website contains some affiliate marketing links, which means we get paid commission on sales of those products or services users post about or we write about. Our editorial content is not influenced by advertisers or affiliate partnerships. We use a 3rd Party to enable these affiliate partnerships. You can read their Privacy Policy and find more information on the cookies they use below.

Keeping your data secure

We are committed to ensuring that any information you provide to us is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable measures and procedures to safeguard and secure the information that we collect.

Any sensitive information (such as credit or debit card details) is encrypted and protected with secure server software (SSL) with 256-bit encryption: the industry standard for secure commercial transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. When you are on a secure page, a lock icon will appear in the browser address bar. Our choice of payment providers allows us to never hold your credit card details on our website. When making a payment you are dealing direct with the merchant to make the transaction and not ClioSport.net.

Non-sensitive personal details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any information you transmit to us; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to ensure its security on our systems and try to prevent any unauthorised access, alteration, disclosure or destruction.

Cookie policy

Cookies are small text files which are set by us on your computer which allow us to provide certain functionality on our site, such as being able to log in, or remembering certain preferences.

We have a detailed cookie policy and more information about the cookies that we set on this page.

Rights

You have a right to access the personal data we hold about you or obtain a copy of it. To do so please contact us. If you believe that the information we hold for you is incomplete or inaccurate, you can update most of this through your Control Panel in the forums. Alternatively you can contact us to ask us to complete or correct that information.

You also have the right to request the erasure of your personal data. Please contact us if you would like us to remove your personal data.

The right to erasure applies only to the personally identifing data we hold on you. Any information you choose to post via the forum or any other part of the ClioSport.net website is deemed as being public and should not be personal or sensitive in any way. Any requests to remove content that is not personally identifying will be at the discretion of Cliosport.net, however to protect the integrity of the forum, this is only done in exceptional circumstances.

The website administrators reserve the right to access, modify and/or remove any of this information as necessary if it contravenes the club/forum rules or in order to protect the integrity of the club and its members.

Acceptance of this policy

Continued use of our site signifies your acceptance of this policy. If you do not accept the policy then please do not use this site. When registering we will further request your explicit acceptance of the privacy policy.

Changes to this policy

We may make changes to this policy at any time. You may be asked to review and re-accept the information in this policy if it changes in the future. We encourage you to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You hereby acknowledge and agree that it is your responsibility to review this Privacy Policy periodically.

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