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I've crossed to the dark side! (MBP content)
- Thread starter DanFreemanPhoto
- Start date
R26
Do they really use refurbished ones as replacements? It's just things like that and things like the mains adaptor has swirls that you would expect to find if it's been cleaned.
Oh....this second I've also noticed two scratches right by the trackpad. One is about an inch! I'll try and get a photo.
Oh....this second I've also noticed two scratches right by the trackpad. One is about an inch! I'll try and get a photo.
R26
That's the bigger one:
There's another nearer the keyboard too
There's another nearer the keyboard too
R26
Yeh I will now. I'll keep seeing those scratches and it'll bug me. No problem if I did it, but that's my problem.
There is at least one good thing to come from this....I didn't send the Apple stickers back with the last one, and I won't with this one either....so I'll end up with 6 Apple stickers (assuming the next one doesn't go back too!)
There is at least one good thing to come from this....I didn't send the Apple stickers back with the last one, and I won't with this one either....so I'll end up with 6 Apple stickers (assuming the next one doesn't go back too!)
R26
Even the front part?
R26
Top marks for customer service to be fair.
I got offered £70 to keep this one, or replace it. I originally jumped at the money, but then changed my mind. I'd rather have a spanking new looking MBP (I hope!!)
I got offered £70 to keep this one, or replace it. I originally jumped at the money, but then changed my mind. I'd rather have a spanking new looking MBP (I hope!!)
They should have it all in stock. Depends how big the store is.
If you call up and explain, so they can make sure they have it.
Who did you deal with for the original replacement? Get in contact with them and see what they say but really it should be classed as DOA.
*edit*
Replacement FTW!
If you call up and explain, so they can make sure they have it.
Who did you deal with for the original replacement? Get in contact with them and see what they say but really it should be classed as DOA.
*edit*
Replacement FTW!
BMW M4; S1000 RR
There are issues running them in Macs apparently. I was going to go for one but didn't after reading several Mac reviews.
SSD is only a matter of time for me, that is vid is MUCH quicker opening apps than mine is. Very nice. And the XBench results are loltastic. 60 -> 300 ? Brilliant!
R26
The new Crucial details were out today, or yesterday I think. Look 'em up
C400 I think it's called.
C400 I think it's called.
R26
YAY! Apple finally managed to deliver me a fully working MBP that looks like new
Third time lucky aye!
Third time lucky aye!
R26
lol...I would go in the studio here at work, but I'm a tad busy at the mo
Christopher
ClioSport Club Member
Z4M
Coming from someone in your exact situation a few weeks ago; complain. That's not on. Not at all.
I got a sincere phone call apologising and an upgraded MBP for my troubles.
...and my defects were tiny, yours really aren't!
EDIT: just read the last page.
I got a sincere phone call apologising and an upgraded MBP for my troubles.
...and my defects were tiny, yours really aren't!
EDIT: just read the last page.
R26
What so I should have complained more?
This one seems ok so far, although there is a tiny hairline 'scratch' right down the centre of the screen. If you catch it in the right light it's quite prominent.
So if I ring up now and see if I can blag a free ipod or something?
This one seems ok so far, although there is a tiny hairline 'scratch' right down the centre of the screen. If you catch it in the right light it's quite prominent.
So if I ring up now and see if I can blag a free ipod or something?
Christopher
ClioSport Club Member
Z4M
I complained and got a free i5 MacBook Pro in exchange for my old C2D.
That's the bigger one:
There's another nearer the keyboard too
The mbp that I setup at work the other day had alot of these scores on it!! It was a brand new one just purchased too!
R26
But would even do anything now that it's been sorted if I complain?
Am I the only one looking at the drive benchmarks and thinking that the speeds are low on the SSD?
Just in my windows machine running benchmarks 256kb block my read speed is over 270mb/s on a single drive which for all intents and purposes is basically identical to the OCZ drive. I run the Corsair Force drives. Basically the corsair branded version. Same controller and memory etc identical specifications.
Be interested to see you run ATTO benchmark under windows. See what kind of figures you get. Some of the benchmark tools don't work very well for SSD's you see. Not sure there is an OSX version of ATTO.
With both drives in raid 0 under ATTO benchmark I get these results. With a single drive basically half them and you should be about right. Still 158mb/s seems slow for that drive.
Just in my windows machine running benchmarks 256kb block my read speed is over 270mb/s on a single drive which for all intents and purposes is basically identical to the OCZ drive. I run the Corsair Force drives. Basically the corsair branded version. Same controller and memory etc identical specifications.
Be interested to see you run ATTO benchmark under windows. See what kind of figures you get. Some of the benchmark tools don't work very well for SSD's you see. Not sure there is an OSX version of ATTO.
With both drives in raid 0 under ATTO benchmark I get these results. With a single drive basically half them and you should be about right. Still 158mb/s seems slow for that drive.
R26
Right......that scratch is a bit worse than I thought. Although in most situations is is a little tricky to see, but if you're working on a dark image/area then it's obvious if the light is in the right place.
Here's a few snaps:
And to give you an idea of the scale, here's a full screen shot:
You can also see little scratches just to the right of the biggun'
I can't be assed to send this back though.
Is it me being a picky/fussy ****, or is that quite bad for an allegedly 'brand new' £2000 laptop!?!?!
Here's a few snaps:
And to give you an idea of the scale, here's a full screen shot:
You can also see little scratches just to the right of the biggun'
I can't be assed to send this back though.
Is it me being a picky/fussy ****, or is that quite bad for an allegedly 'brand new' £2000 laptop!?!?!
R26
^what full compensation?
Christopher
ClioSport Club Member
Z4M
Yep. F*ck accepting that.
You've had the worst run of luck with machines I've known. Your issues make mine look seriously picky. lol.
That'd be straight back to Apple with a polite, yet strongly-worded letter of complaint.
You've had the worst run of luck with machines I've known. Your issues make mine look seriously picky. lol.
That'd be straight back to Apple with a polite, yet strongly-worded letter of complaint.
R26
^ lol yeh I will send it back. Im noticing it more and more now. I can imagine it would get on my tits if I was outside too!
I'm trying to find the best next step. Of course I will have to arrange a replacement, but I don't want to talk to some sales monkey on a phone about my situation and them offer me something crap in return.
I'm trying to find the best next step. Of course I will have to arrange a replacement, but I don't want to talk to some sales monkey on a phone about my situation and them offer me something crap in return.
Christopher
ClioSport Club Member
Z4M
Go into a store and ask to speak to a manager. Someone NOT in a blue t-shirt.
R26
Also, the trouble with me is I'm quite a calm person, I never get angry on the phone at all. And although I'm proper pissed of that a huge company like Apple has dicked me around, I feel bad for getting angry lol! Sad I know!
EDIT: I also feel bad saying something along the lines of 'What can I get as compensation etc? I feel a bit cheeky!
EDIT: I also feel bad saying something along the lines of 'What can I get as compensation etc? I feel a bit cheeky!
Yeah that scratch is completely unacceptable
I'd say something to the effect of:
"This has been an extremely disappointing experience. Apple is a company that is always keen to promote both the design and high quality of its products and therefore to have had to return one Mac Book Pro, let alone three, is wholly unacceptable. I have expended a significant amount of time and effort trying to resolve the various issues. What can you do to help restore my confidence in Apple and also compensate me for the hassle, time and effort that I have expended...."
I'd say something to the effect of:
"This has been an extremely disappointing experience. Apple is a company that is always keen to promote both the design and high quality of its products and therefore to have had to return one Mac Book Pro, let alone three, is wholly unacceptable. I have expended a significant amount of time and effort trying to resolve the various issues. What can you do to help restore my confidence in Apple and also compensate me for the hassle, time and effort that I have expended...."
R26
Guys, Im writing a draft email for my rather unique situation.
Would you include photos, or just say I can provide photos on request?
And is Pauls post a nice way of saying 'what are you going to give me to make it up to me?!'
I've never written anything like this before, as I've never had service like this before!
Would you include photos, or just say I can provide photos on request?
And is Pauls post a nice way of saying 'what are you going to give me to make it up to me?!'
I've never written anything like this before, as I've never had service like this before!
Christopher
ClioSport Club Member
Z4M
Definitely attach photos. That's what I did.
R26
This is what I have so far.
I really don't know how to write stuff like this, having never done it before! Improvements/comments? How should I end it too?
I really don't know how to write stuff like this, having never done it before! Improvements/comments? How should I end it too?
I wouldn't ask for compensation at this stage, but mention in the letter the amount of trouble/hassle you have incurred due to faulty original item/refurbished models as replacements which wouldn't have happened had they sent you a brand new, like for like replacement in the first place. They may offer you something as a goodwill jesture (highly unlikely....but stranger things have happened)
Oil Burner
Check the first line of your letter.
'Recently I finally made the decision to purchase *a* Macbook Pro.'
Its disappointing to hear of your experiences, i've only had good experiences with them. Hopefully their good customer service will shine through and you will be compensated for your time.
'Recently I finally made the decision to purchase *a* Macbook Pro.'
Its disappointing to hear of your experiences, i've only had good experiences with them. Hopefully their good customer service will shine through and you will be compensated for your time.
R26
Thanks Nick, i did spot that error too. I'll send yhe email when i get to work.
R26
Email sent
......to the UK Director of Sales at Apple no less! Let's see what happens now.
......to the UK Director of Sales at Apple no less! Let's see what happens now.
