thanks for the replies, most of u that know me know that I wouldnt post something like this unless i was real pissed off!
I need to point out, the car isnt broke, everythings fine with it now so Im not going down the rejection line.
its more just a point of reno being totally useless, arrogant and so far up their own ass its unreal....
OK, main complaints:
1) I worked out that my car has been sat on a reno forecourt for at least 6 weeks (in total) due to warranty work, some big-ish problems, most are sh*tty niggling things. I still ad to pay finance + insurance even though I had NO car.
2) Last time it went in for the same fault 3 times, i had to tell them how to fix it, muppetts. They didnt even believe me it was playing up until I got PHOTOGRAPHIC evidence. fools.
3) Everytime I leave the car with them I end up with a dent in my door from another car opening up into it (why cant they have a separate warranty parking and then RENO cant blame other customers?) I look after this car so much and its annoying that other people are ruining it.
4) The dealers NEVER call me, NEVER explain what work has been done etc, usually the guy on reception doesnt even know.
5) Why did my dealer tell me to send my complaint letter to the ORIGINAL dealer where I bought the car, some 2 YEARS AGO?? (Cos theyre fobbing me off, thats why). Its a joke.
Theres more.
Just the general "we dont give a fook" that Reno UK are giving me.
Heres their reply to my letter. Its just a standard template which they jig around, Ive seen another sent to my mate thats almost identical:
"
Thank you for your recent email.
I was sorry to learn of the concerns raised within the email and I would like to reassure you that Renault have invested a lot to ensure that the dealer network offer the best possible service and that all customer complaints are taken seriously. I have spoken to Robert Bannister the Service Manager at Lookers Altrincham about the situation and he has offered his apology for not responding in writing. However he has suggested that you both discussed this matter after the letter had been sent when the car was being repaired and he was unaware that you wanted this in writing as well.
Renault, along with all manufacturers cannot guarantee that cars will be infallible or that there will not be any issues that lead to repairs being necessary. Because a car is a combination of many complex components, there is always a possibility that you may encounter difficulties. We pride ourselves on the innovations and safety of our cars, quality is our number one priority. Therefore, we are always concerned when one of our customers is disappointed. Your vehicle had a one year manufacturers warranty and a two year dealer warranty and this shows that we are confident in the reliability of our cars. Whilst you have experienced some issues it certainly does not mean that you will experience further problems.
I can certainly appreciate how frustrating the issues may have been for you but I cannot agree to your request for compensation in this instance.
Thank you again for getting in touch.
James McKnight
Customer Relations Manager"
I hate them, really, really, really pissed off.
I worked out Ive drove over 120 miles in total just to take the car in for warranty work!
No wonder Reno have been voted the 32nd Worst Dealer in the UK, and thats out of a total of 34.
Theyre a disgrace.
