Renault Petition/Complaints

[iPap]

Then convey to the prog.

Thats the way, someone who has lots of spare time (Chavy?) could get in touch with TopGear!

 

[GR7]

Chavy has a lot of spare time on his hands today so could set this in motion!!

 

[iPap]

Im sooo busy, have a big project on at the mo but could have a look at contacting them this arvo if no one else does?

<A target=_blank href= "mailto:Utop.gear@bbc.co.uk">top.gear@bbc.co.uk

Someone could send an outline of what we want to do, explain we are from a club but not use the club name! Im sure if we promise them 100 clios they will be well up for it, and we can all race the stig!

 

[Swervin_Mervin]

But this does not show any signs of approachability towards Renault about the problems. If we wrote to Renault and they showed no interest, THEN we should go to places like TG.

 

[iPap]

We have all tried Renault individually, do we now try again as a group or just contact TG and shame them in as many words?

 

[RobFenn]

This could work as theyre doing the JD power survey, well be famous i tells ya, famous!!

 

[iPap]

We already are Rob, down at the GAYBAR!

 

[Swervin_Mervin]

Well if everyone else is happy with this alternative route then go for it. Ill go along. If we know theyre interested then itd be no trouble at all getting a swarm of people together.

Could we advertise in the local dealerships do you reckon?

 

[RobFenn]

Quote: Originally posted by nickyb121 on 11 July 2003

We already are Rob, down at the GAYBAR!

Im not sure..the masks didnt help

http://www.actwin.com/toaph/life/photo/hal01cg.jpg

 

[iPap]

LoL ... Yer baby... Anyway, we should head back on topic Rob!!!

Right how, should we do it then. We need to work out what we would write to TG and agree it between those o us that wish to organise it (and everyone else who wants to have an opinion). Then we need to nominate someone to send it and be the main contact for it!

Any ideas what to write to them anyone

 

[RobFenn]

Dear Mr Clarkson,





You!
(I wanna take you to a gay bar,
I wanna take you to a gay bar,
I wanna take you to a gay bar,
gay bar, gay bar.)

Please feature us on Top Gear otherwise we will dress up (see pic enclosed) and raid your show.

Now tell me, do ya, a do ya have any money?
I wanna spend all your money,
at the gay bar, gay bar, gay bar.

Thankyou

- Cliosport

 

[iPap]

Agreed... (just a coment, it may be too formal, should we include a little humour to help things along???)

 

[RobFenn]

Could always send in the worst modified Clio we can find

coughmynheercough

 

[Jas]

If you sucessfully approach TG and they run an article on poor build quality, youll effectively be devaluing all our cars, because youll drop a lot of demand.

 

[iPap]

More the poor dealer side of things I would hope ?

 

[Swervin_Mervin]

I think TG would more likely run with the dealership side.

 

[Jas]

Did you all fill in the JD power survey (I did). Thats a good way of getting your point across as well, because it can be compared with other dealers/manufacturers. I know some Renault dealers are useless - but I had far worse service from my old Ford dealer, and even worse from Nissan. I think generally, most car dealers need to get their act sorted - else people will go to independent garages.

 

[iPap]

Renault just rub me up the wrong way! They ordered me in a part which they mis-ordered and told me I had to pay for it, when I refused they told me they were going to debit it from my card as they had the details... So I had to pay for it and it was no good. Paid them for something that was no good and then had to go and get what I needed elsewhere. Wheres there any customer service in that!?!?!

 

[specialK]

I have said this before, but having looked after the company car fleet at work most of the manufacturers are far from perfect. We have a £70k 7 series BMW that in the first 6 months of ownership has been in the garage about 5 times - and the service they give is not brilliant all the time either - they turned up with the intention of towing it through London - the guy who turned up didnt even know how to make it towable - the electronics were the problem and you couldnt get it out of park!!!

I have done more miles in my 172 than most others around, and have had no real problems - yeah there are some rattles etc., and when I have had problems, certainly where they were warranty issues, the dealerships (yes, more than one) I have dealt with have been fine - maybe not perfect, but as I said above you will go a very long way to find perfect dealers for any manufacturer.

I am not saying there arent issues here - just that I havent encountered any with Renault that are worse than you would find with any other manufacturer, and included in that statement is Ford, Mercedes, BMW, Audi, VW, Alfa, Saab, Vauxhall.

 

[captain_clio]

i wanna complain that my 1.2 is sh*t slow. lol

 

[Griff]

I dont think the general concensus is that Renault are far worse than any other manufacturer but it doesnt mean that this excludes them from providing adequate customer care to their customers.

As we are all Renault owners we except that other manufacturers have problems too but this is of little interest to ourselves.

I beleive we should approach Renault Uk with some choice questions, not a list of problems or examples but a carefully drafted letter consisting of a few choice question relating to owners concerns. We need them to appreciate that we are all prospective future purchasers and respect us for that.

I am more than happy to draft such a letter if people want to compile a list of questions they would like to see answered.

 

[y0z2a]

yes, I would sign something.

As long as my pen doesnt leak as badly as my clio

/y0z

 

[billabong]

My gripe is with build quality not my dealer so I would be happy to sign the petition providing it differentiates between dealer problems, build quality issues or both.

 

[Slugger]

Quote: Originally posted by billabong on 10 July 2003


My parents have had their 02 Corsa for over a year now, and they have had no problems with it whatsoever, and if you look at the most recent JD power survey you would see the service BMW and some of the other more expensive manufactures didnt do that much better than Renault considering the difference in price! Im not disputing what your saying but if everyone took your attitude then we would all put up with poor quality cars. And just to add to your bit about the more expensive cars, why was the Toyota Yaris voted as one of the best quality cars with the best dealer service in the survey. Thats not more expensive than the Clio yet Toyota can manage high quality?! Sorry but £9000 is not cheap in my opinion ok its not as expensive as other cars but to most people thats still an awful lot of money, after spending that much why should I adopt the attitude of "its a Renault" or "you get what you pay for" I dont care what it is it should not have so many problems!!!

Sorry rant over but it really annoys me when people say things like that

And I have had 4 Renaults, 3 of which have been Clios and I have never had a problem whatsoever either.

 

[BRUN]

COULD I MAKE A SUGGESTION ON THIS

IN MY OPINION YOU REALLY NEED A HEAVILY SIGNED PROFESSIONAL DOCUMENT TO PRESENT TO RENAULT CUSTOMER SERVICE, NOW OBVIOUSLY YOU CANT POST IT AROUND TO EVERY MEMBER WANTING TO SIGN

HOWEVER, YOU CAN POST IT TO ALL THE AREA REPS AND IT CAN BE SIGNED AT THE AREA MEETINGS....

 

[Slugger]

But if the area reps havent had any problems they arent going to sign it are they. And this isnt a "Cliosport" petition so the area reps have no authority as such to sign it on behalf of anyone else.

 

[rt172]

mike8579 - if you want to do this, then I think you need to have a thread (if possible and Jas et al are happy) stickyd at the top of the forum for a couple of weeks. It just needs an email address for people to email their comments, names and address to. Bung this info on a spreadsheet along with the email address and send it off to Renault Customer Services, or even better try and find a Renault fat cat type to send it on to. No need to mention Cliosport.net at all. It would just be a list of Renault owners who are dis-satisfied with various Renault products and services.

Rhys

 

[BRUN]

Quote: Originally posted by Slugger on 11 July 2003

But if the area reps havent had any problems they arent going to sign it are they. And this isnt a "Cliosport" petition so the area reps have no authority as such to sign it on behalf of anyone else.

what i meant is that the area reps can offer it to the members at the meets and whoever wishes to sign it does so, and then the area rep posts it on to the next area rep until all the areas are covered

 

[Slugger]

Ah right I see.

 

[GR7]

Link for Top Gear online survey - you can fill in your satisfaction/complaints here:

http://survey.euro.confirmit.com/wi/p0387780/ctl.asp?z=1http://survey.euro.confirmit.com/wi/p0387780/ctl.asp?z=1

 

[paddymph]

lets just torch every feckin reno in the UK......... after theyve given me a new Blue V6.

They badly need a wake up call.

 

[Griff]

Is this letter going ahead?

 

[Swervin_Mervin]

That sounds about right Rhys. Ill get a hotmail account set up. JAS, can you allow us a sticky post?

 

[Jas]

mike, type in the post and ill give it a checkover then sticky it

 

[Tom]

What do you expect renault to do?

 

[Swervin_Mervin]

When creating a hotmail account it asks for your first and last names. Should I put my own, or could I use something else?

If I can use anything else, any suggestions?

 

[iPap]

*James Bond Voice*

Owner, Renault Owner...

 

[Swervin_Mervin]

Do you know what though? I dont think I can be arsed with the repsonsibility. Will someone else do it?

Please.

 

[Griff]

I will do it.

 

[Griff]

Will PM Jas the email details and make sure he is happy with them.

mailto:renault.complaints@indigo">