even though the sales staff at scotswood road are good, their service department is terrible. I once sent my car in to have a new alternater belt fitted and had to wait 3 weeks to get it in. During that time a suicidal fox ran out and bust the bumper and air conditioning condenser. When i got the car to the garage i told them that i knew about the damage and that the morpeth branch was going to repair it. Mid saturday morning i got a call from the service department saying they couldnt change the belt, due to the fact the air conditioning COMPRESSOR was broken. I was a little shocked about this as till the fox incident it was working fine. Eventually after a little discussion i found out he actually meant the condenser, when i told him this had c**k all to do with the belt he back tracked and said hed miss read the work order.. So when i asked when it would be ready he said well not today as they haven;t got a belt in stock. From there the conversation mainly had me asking how the f**k couldn;t they have one in stock when the car had been booked in for 3 weeks and i had told them the problem so they didn;t have to waste time finding the fault.
In the end they managed to adjust the hand brake beautifully but undid their good work a couple of weeks later(when they eventually fitted the belt) by trying to pull the handbrake handle through the roof when parking it up on flat ground.
so i too have to say benfield road especially as my missus once picked her car (her likkle 1.2) up after a service there and when got the bill, flat refused to believe it cost that much and got 60 quid knocked off the price