Have you tried scrolling down over it and selecting it? Links should turn blue and underlined but sometimes, for reasons I don't know, stay black normal text but with red dots underneath.
You could try getting your service books sent back to your device, log on to your providers BB site and it's under Help.
If that doesn't work make sure that your BB Browser is actually working. Open it up, load a page and then hit the berry button and select close. Then try the email link again.
If all else fails try a battery pull and then the link again.
If none of that works ring your providers because I'm stuck lol.