Kitchens Renault at Burnley have been excellent.
went in for gearbox snicking into 3rd for 4-3 downshift.. they put a lighter visc oil in and asked me to try it.. I did, it dont help.. they are having it again Monday to assess gearbox change.
I think thats a fair way to do business !!. they try something easy first, then look at plan b (your GP does it all the time !)
Am I annoyed that they didnt fix it first time..... nope.. sensible approach..
it may take a few trips, and good old sensible coversation, but they get there in the end....
if you are having problems, then ring Kitchens Burnley.. ask for Dave Blackadder and tell him I,( Joe Hanley) (Captn Slarty) recommended him.
If you also have a considerate approach, you will be happy..
I must admit to getting a bit fed up with some of the other anti renault posts... I have always found them bleeding excellent. I could have argued the toss about the driving position of the 172, but thats my problem, not theirs..
some things are just the way it is.. a design feature lol..
if something that should work doesnt work, then they wil fix it.
Sorry for you guys that have had a bad experience, but I really do not think it is the norm.. we are a fairly close nit group here.. we are NOT representative of the renault clio community as a whole (just the lunatic fringe).. so what we see posted here is a microcosm of the overall experience..
Renault expect some negative.. u cant please all the people all o the time etc... butyou do not see the positive.... overall, they are no better or worse than other dealers... they see faults from enthusiastic owners that the vast majority accept... they obviosly (IMHO) wont rush to fix it as it dont seem broke in a lot of peoples eyes..
its a phylosophy really...
Dont mean to sound to be in Sermon mode lol... just that customer service is designed, and taylored, to the needs of the masses in a shifting consumer base..
Cs.