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Adrian Flux

Discussion in 'Insurance' started by Cup_Phil, Apr 23, 2012.

  1. Cup_Phil

    Cup_Phil ClioSport Club Member

    Joined:
    Jun 15, 2003
    Messages:
    5,316
    Location:
    Lincoln
    Car:
    ITB'd 172 Cup
    Little review of my experience with Adrian Flux over the past month

    I have been with Chris Knott for YEARS but as Adrian Flux are advertised all over modified car clubs, and sponsors of FCS etc.. I thought I'd give them a go
    So I rang up for a quote. It took AGES to tell the guy everything that had been done to the car as I explained it was primarily a track car. The guy was calling me "mate" every 30 seconds and sounded really c**ky which was bugging me - but eventually he gave me a price which was £30 less than my renewal and they said I'd have like for like cover on all my mods - which was very appealing

    I agreed to take the policy out, paid a £90 deposit and gave them my bank details for paying monthly - all was well
    They sent me some paperwork to fill out - agreed mileage form, modification details forms and asked for proof of my NCB and copies of my license

    All very good

    Except then a few days later I get an email saying there credit company have failed me for a loan (WTF) so my insurance was null and void in 14 days time.
    I pay for contents insurance and car insurance on my other car all monthly through finance companies. Properly annoyed
    So I ring up and ask why I can't pay for it all in one go - and the woman snapped and said "well obviously you can if you pay in under 14 days" - talking to me like I'm scum because I failed a credit check - NICE
    I double checked the email and nowhere did it say I could pay - it just said insurance will be cancelled in 14 days

    So I waited till pay day rang up and paid the full amount (nearly £580) - I asked if I would get some sort of receipt or confirmation that my insurance was still valid "yeah you will" - all I ever got was an email saying thanks for payment *sigh*
    I also asked why the paperwork they'd sent me only had 4 mods on it when I gave them an extensive list and she said that was all there was room for on the form, but it was all on the computer and no problems - just fill the form in with full details and send it back.

    I then filled in all the supporting paperwork and sent it off

    I get an email 2 weeks later saying that I had listed mods on the paperwork that I didn't inform them about on the phone - apparently my engine was "chipped" and they wanted another £68
    I rang up fuming - I told the guy it had a full jenvey throttle body kit and ecu
    When I rang up the woman basically said I hadn't told them about the "engine chip", braided hoses and a steering wheel - so they wanted another £68. I said I wasn't happy because I did say I had an aftermarket ecu and it wasnt an "engine chip" - she said she would talk to her manager and ring me back
    5hours later I get a phone call where she says she has listened to my original phone conversation and I never mentioned the engine chip. Apparently I told them my car was bodykitted???? *sigh*

    She then asked if it was ok to take the £68 from my card - and I said "no it isn't"
    I asked for an address to write to as I wasn't getting anywhere with the morons on the phone and left it at that

    Guess what - today they took the £68 from my card without permission

    Absolutely BY FAR the worst service I've ever had from an insurance company
    The people on the phones don't understand car mods at all - they sound like essex chav's
    After I failed there credit check everyone was rude to me and talked to me like s**t

    I certainly won't be allowing them to advertise on 106owners anymore
    I think I am going to write a letter though I don't expect much to come from it
    I guess at least I have a years insurance paid for up front now - but I'm nearly £700 out of pocket when I wanted to pay monthly and to be honest I think the like-for-like part of my insurance is pointless because I have absolutely no faith at all that they've got the list of my mods right

    :worried:
     
  2. MR.172 Cup

    MR.172 Cup

    Joined:
    Sep 15, 2011
    Messages:
    405
    Location:
    South West London
    Car:
    Golf GTI 25th Anni
    It sounds like they don't understand customer service at all. Lol at Jenvey throttle body kit sounding like a body kit lol
     
  3. The Boosh!

    The Boosh! ClioSport Admin

    Joined:
    Mar 30, 2008
    Messages:
    21,387
    Location:
    High Wycombe
    Car:
    Megane Hatch.
    I would be on to experian or similar to check why you were refused credit mate. It could be a mistake their end but I'd still want to make sure my credit history was ok.
     
  4. LewisTaylor

    LewisTaylor

    Joined:
    Nov 14, 2009
    Messages:
    2,413
    Location:
    Norwich
    Car:
    Trafic 140dci
    Not good! In all fairness when i called up for a quote on my ph1, the bloke i got through to was very helpful and knew what he was talking about, i guess it's just luck of the draw who answers the phone.
     
  5. Ian_s

    Ian_s ClioSport Club Member

    Joined:
    Apr 12, 2009
    Messages:
    726
    Location:
    Derby
    Car:
    E46 M3
    Did you try Brentacre? They know what they're talking about, had a discussion about rear anti-roll bars and not making book power.

    They quote based on power, everything else is free with like for like replacement.
     
  6. Cup_Phil

    Cup_Phil ClioSport Club Member

    Joined:
    Jun 15, 2003
    Messages:
    5,316
    Location:
    Lincoln
    Car:
    ITB'd 172 Cup
    Cheers Ian - i'm all paid up now with Flux for a year so I'm just praying I don't have to contact them ever again and i'll try someone else next year LOL
     

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