Not sure if any of you seen recently but i had a post within the Technical Forum which was to do with an alarm coming from my engine when the ignition was turned. No-one seemed to know what the alarm was, so yesterday i took my car into Benfield Renault Scottswood Road, in Newcastle upon tyne. I then waited like a spare prick for 25 minutes, it got too much and i was getting riled up so i left cause i had an appointment that i was going to be late for which would make me even more angry. So i told the person there that they were taking the piss a bit cause there was no-one else waiting and left. Anyway on my way out of the garage a little mechanic came out, i stopped the car and popped the bonnet so he could take a quick look. He told me "Thats normal mate, yeah, all Clio 172 Sports do it" so i thought, b****cks, im already going to be late i will tackle and argue later. Anyway on my way back from my appointment i called into a Renault dealer in Morpeth and asked them. 2 Mechanics there both listened to the noise which is obvious cause its quite loud and said "Yeah, thats a problem, you wanna get that sorted, would you like us to book it in?"....
Anyway i was telling the guys in the garage in morpeth what id been told, and saying how annoyed i was and that the alround service was pathetic and they needed investigating.... Anyway i was told shortly after by the head mechanic that walked me out to my car that the Director for Renault UK was visitting and was standing in the office as they were under audit!!!
WHOOPS!
So im wondering if Benfield will get auditted then??!!! I hope so... Im glad he was there at the time.
Anyway i went back down to Benfield in Newcastle and played hell , told the Service Manager what had happened and why i had been lied to / fobbed off... To cut the rest of the storey another mechanic came out took a listen and said "Yip, you need a new Throttle Body, this ones faulty". So its booked in for this Tuesday to get the new Throttle body put on but even the service manager had nothing to say, no apology nothing. It was as if it had never happened. I made sure they knew which mechanic it was that gave me the brush off but will anything happen??!!! I Doubt it...]
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This was posted about 2 weeks ago, since then i have had a new throttle body put on which i was about 300 or so from what i seen from the warranty sheet. Anyway i noticed the buzzing sound coming from the Throttle body still hadnt gone. I took my Clio back to Renault and seen the same mechanic that originally told me that there was nothing wrong and he took me round 3 other 172s and even a 182 and everyone of them made this noise. NOT HAPPY. So i wasted my time and they wasted their money replacing a part that WASNT faulty. Now im not that bothered cause it cost me nothing but imagine if this was someone that had no warranty and they had to pay for this???? I think this is absolutley diabolical... but what can i do? any ideas?
