Mobile Phone Contract Cancelling?

[Final Maxim]

Hey all. I placed an order with affordablemobiles on the 12th April. I had to phone up as my bank card wasnt the same address as my delivery address so i went to the bank and changed it over. On the 22nd April the order was dispatched.

They attempted to deliver it while i was at work, so i phoned up the courrier and rearranged another delivery for the friday 1st may.

They never tried to deliver it after having the day off work. I called them on the 11th and they said its down to the courrier and not them, i called the courrier few days later and they said the phone has been sent back to affordable mobiles.

I phone affordablemobiles 2 weeks ago on bank holiday monday and i was told that they will check with the courrier and email me in a "couple of days", that was over a week ago and ive heard nothing.

So far, ive paid 2 months on the phone £28.50 and £28.50, ive paid £25 in mobile phone calls to the company while being on hold and i lost £100 of a days wages and ive not even seen the mobile phone yet, after 2 months.

Where do i stand, legally, to cancel it? ive not seen the phone and theyve took the absolute piss.

cheers

 

[Typhoon]

AFAIK, you get 7 day 'cool off' periods, sometimes 14.

They are charging you for a service you are not able to use though so I believe there is grounds there for cancellation.

 

[Final Maxim]

but is the cooloff period from signing the online contract, or upon delivery?

 

[Typhoon]

I believe you've 'entered' the contract as soon as you sign it, whether a hard copy or digital copy.
I got a contract with Orange once and in store they checked my area for signal and it was brilliant.
3 weeks later, it kept getting worse to the extent I could only use wifi in my house - they let me cancel it.

I'm assuming 'affordablemobiles' are just a middle man taking commission on sales feathering from the larger networks? May be worth ringing the network provider up directly.

 

[jenic]

They should have contacted you back I agree but you called them on BHM. Give them a call tomorrow and see what's happening.

 

[Final Maxim]

i can only call them on a saturday as i dont have a phone atm and i dont get home from work til 6:30 and they close at 5 :\

 

[mgd]

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods.

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

 

[Final Maxim]

cheers. just foned them up and the woman says shes 99% sure i have the right to cancel as 2 months is a joke. she said that my statutory rights say i have 14 day cool off period upon recieving the phone, but, under the mobile companys (ee) rules n stuff, its 14 days from the day the phone gets activated, which is 2 months ago lol.

shes gonna email me monday to confirm cancellation on the order after shes spoken to returns department as they dont work saturdays apparantly.

affordablemobiles.co.uk - AVOID

 

[JonnyK]

usually you can return a mobile within 7 days from the date you have received it (as long as it's not taken out of the packaging etc..) - this is the policy for BT Business mobiles at least anyways!