Volvo V60 R Design
Ok, in the face of much slagging and light-hearted abuse over on Renault Sport I decided to put my 197 into an official dealer for it's 12k mile service and not Kwik Fit 
The dealer in question was Parks Renault in Hamilton and my experience has been very positive. This dealer does servicing etc. (Renault Minute) and not sales (Douglas Park BMW has taken over the building Renault sales used to occupy).
I arrived at 9.05am and parked my car in the middle of where the Douglas Park guys were lining up their minis - good start I thought[LOL] Not many spaces for parking but I managed to find a space and headed into the service desk to be greeted by a friendly woman behind the desk. She confirmed that the price I had been quoted for my service was £145 and took my keys.
I asked if someone would inspect the car with me before I left and she came out and did a 'walk round' with me. She didn't use an official inspection sheet but did write something on my service sheet - presumably no damage on car etc. She said that they were supposed to do this anyway (so why didn't you offer?)
I then asked if I would still be able to get a lift home which wasn't a problem. Was taken the 15min trip home by a friendly janitor in a laguna.
I should add that I taped a note to my steering wheel asking them not to wash my car. The woman also marked this on my service sheet. 1.05pm and I received a phone call telling me my car was ready for collection. I got a taxi back to the dealer to find my car sitting right at the front door ready to be driven away. Had a quick look around and it's in the same condition as I left it and it's unwashed (good - washed it last night anyway[]).
This is the lowdown of the service:
mileage: 10,674
Labour: £74.04
Fully synthetic oil: £39.09 (5.5 litres)
Oil Filter: £6.28
Screen wash: £3.99
Sub-Total £123.40
VAT £21.60
Total £145.00
I was really pleased with the wear on my discs and pads:
Front: 20%
Rear: 10%
Wheel bolts were tightened (110 daNm - torque used apparently lol)
Tyre pressures:
Front 2.2 bar
Rear 2.2 bar
I only have 2mm left on my LF tyre and this is where it gets interesting. David (details at bottom of page) who I spoke to when collecting my car made a phone call and can do the Contis sport contact 3 - standard 197 rubber for roughly £110 +vat (fully fitted and balanced) - he wrote the price down but I think I forgot to lift the bit of paper. That's mytyres territory after fitting!
I also asked if he would honour the £145 12k service price for anyone else from on here and he said no probs so give him a call (he was also singing the praises of the 182).
David
(01698) 303864
143/159 Almada Street
Hamilton
ML3 0ET
So all in all, well done Parks of Hamilton - I know where I'll be using from now on.
Martin
The dealer in question was Parks Renault in Hamilton and my experience has been very positive. This dealer does servicing etc. (Renault Minute) and not sales (Douglas Park BMW has taken over the building Renault sales used to occupy).
I arrived at 9.05am and parked my car in the middle of where the Douglas Park guys were lining up their minis - good start I thought[LOL] Not many spaces for parking but I managed to find a space and headed into the service desk to be greeted by a friendly woman behind the desk. She confirmed that the price I had been quoted for my service was £145 and took my keys.
I asked if someone would inspect the car with me before I left and she came out and did a 'walk round' with me. She didn't use an official inspection sheet but did write something on my service sheet - presumably no damage on car etc. She said that they were supposed to do this anyway (so why didn't you offer?)
I then asked if I would still be able to get a lift home which wasn't a problem. Was taken the 15min trip home by a friendly janitor in a laguna.
I should add that I taped a note to my steering wheel asking them not to wash my car. The woman also marked this on my service sheet. 1.05pm and I received a phone call telling me my car was ready for collection. I got a taxi back to the dealer to find my car sitting right at the front door ready to be driven away. Had a quick look around and it's in the same condition as I left it and it's unwashed (good - washed it last night anyway[
]).This is the lowdown of the service:
mileage: 10,674
Labour: £74.04
Fully synthetic oil: £39.09 (5.5 litres)
Oil Filter: £6.28
Screen wash: £3.99
Sub-Total £123.40
VAT £21.60
Total £145.00
I was really pleased with the wear on my discs and pads:
Front: 20%
Rear: 10%
Wheel bolts were tightened (110 daNm - torque used apparently lol)
Tyre pressures:
Front 2.2 bar
Rear 2.2 bar
I only have 2mm left on my LF tyre and this is where it gets interesting. David (details at bottom of page) who I spoke to when collecting my car made a phone call and can do the Contis sport contact 3 - standard 197 rubber for roughly £110 +vat (fully fitted and balanced) - he wrote the price down but I think I forgot to lift the bit of paper. That's mytyres territory after fitting!
I also asked if he would honour the £145 12k service price for anyone else from on here and he said no probs so give him a call (he was also singing the praises of the 182).
David
(01698) 303864
143/159 Almada Street
Hamilton
ML3 0ET
So all in all, well done Parks of Hamilton - I know where I'll be using from now on.
Martin
