Having spoken with a Servicing Dept about a fault on my 182 I was advised to run the car till the fault results in a brakedown then they would be able to fix my car sooner.
Who do I complain to?? Contact details??
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How Do I Complain About A Main Dealer
- Thread starter upperbank172
- Start date
Having spoken with a Servicing Dept about a fault on my 182 I was advised to run the car till the fault results in a brakedown then they would be able to fix my car sooner.
Who do I complain to?? Contact details??
Renault UK are the best to complain to. You will find there details on the Renault UK website.
Email them and send them a letter as well. Also send a copy of the letter to the Dealership so they are aware of the complaint may get them to take there finger out of their ar*e.
Renault UK are now ringing the dealer on mybehalf..!!!!
Harratts Of Wakefield Came To The Rescue...!!!!
MERCEDES CLS AMG
This is actually commonplace at most garages - if you have an intermittent fault it is very difficult to trace the fault if it only happens every so often. If you have a test drive in a car it usually lasts for 10 - 30 minutes and in 99 % of cases the problem rarely occures. Sometimes it will and it will in turn switch the engine warning light on the dash which will then in turn record the fault on the ECU. Once the "clip" diagnostic has been attached to the vehicles ECU it will then inform the technician the problem with the vehicle. We recommend that if the fault is intermittent carry on running the car ( unless its blatently obvious that it is severe ) until the problem becomes more obvious and easier to detect - after all if they test drive you car for 3 hrs, use 5 gallons of fuel and then charge you £150 and tell you they cant find a problem, you wouldnt be to happy - personally i would listen to Renaults advice and run the car.
Quote: Originally posted by j3ned on 13 September 2005
This is actually commonplace at most garages - if you have an intermittent fault it is very difficult to trace the fault if it only happens every so often. If you have a test drive in a car it usually lasts for 10 - 30 minutes and in 99 % of cases the problem rarely occures. Sometimes it will and it will in turn switch the engine warning light on the dash which will then in turn record the fault on the ECU. Once the "clip" diagnostic has been attached to the vehicles ECU it will then inform the technician the problem with the vehicle. We recommend that if the fault is intermittent carry on running the car ( unless its blatently obvious that it is severe ) until the problem becomes more obvious and easier to detect - after all if they test drive you car for 3 hrs, use 5 gallons of fuel and then charge you £150 and tell you they cant find a problem, you wouldnt be to happy - personally i would listen to Renaults advice and run the car.
Blocks mate, its a well known fault. Renault know all about their notorious temperature sensor issue. They are doing a good job of pretending they dont though.
MERCEDES CLS AMG
The sensor will and does cause the car to break down. I know because it happened to me. The sensor flooded so much fuel into my engine that I broke down in a plume of soot. Maybe I do know best eh?
Or should I have taken pictures of the queues of cars stuck behind me while my car pumped plumes of black smoke all over them? This was just after my temperature gauge had gone spastic again by the way.No personal offence, Im sure you know your job, but the words trained techician and Renualt dont really do anything for me.
MERCEDES CLS AMG
The engine temp sensor is situated in your thermostat housing on most renaults - it is basically the detector for the automatic choke. It detects that the water in the engine is cold so therefore increases / decreases the fuel & air mixture from cold to make the car run better. Once the vehicle has warmed up it cuts this out and sends the engine back to normal running. If the sensor is faulty it will be like trying to start a manually operated choke car without pulling the choke - a nightmare.
What you need to do is drop the car off at the dealership the night before they look at your car so it is nice and cold when they come to look at it 1st thing in the morning - they will then notice it is more easier to find the fault
Most people drop there car off in the morning and the engine is already warm making it impossible to detect.
Roy Munson - you are the only person ive heard of that has managed to flood there 172 / 182 in my 15 yrs working on Renaults that have eng temp sensors fitted - give the guy a medal !!
Im proud to accept it mate. Although it wasnt so novel sitting with a queue of cars behind me while my nearly new car spued soot and smoke at them while I was trying to restart it. The temperature quage was the cause of this problem. Im glad youve learnt something new mate
Or maybe I just made the whole thing up for effect eh? LOL
Roll on tomoz when Harratts get it.
It was doing the same this morning on the way to work with the temp gaugue up & down like a yo yo & the engine inermittently idling @ 2k.
Lets see what th men in overalls say...!!!!
Oh forgot to say that Renault UK rang the Dealers in question & spoke with the Service Manager - who assured them of course that none of his staff would have ever come out with such a suggestion (ie run your car into the ground..)
It must all have ben a dream.....!!!!!!
Cup 172
Just keep complaining.. I did and now have an extra 2 years on my warranty...
the wires on the temp sensor can have bad connection/break causing running problems and gauge problems. should have been easy enough to check first time but this may not be the fault. also agree with what j3ned has said. intermittant faults can be a pain to diagnose , just depends on the technician and what the dealer are like to the response and help you get .
but we are not the same . lots of techs take pride in their work work and do a very good job.
Mondeo STTDCI
I posted the other week about the temp sensor gauge on the dash fluctuating. Its behaved itself recently and I havent bothered to get it done as yet but i didnt realise it could affect fuelling really so I will have to go get it seen to. BenR said in the thread I started it was just a screw in sensor so i cant see why they just cant replace it?!
According to my dealer, it wasnt the actual sensor. They said it was a wiring fault with the connection. This could explain why those guys who have just had a new sensor fitted, are having repeat problems a few weeks later. To my dealers credit, whatever they did seems to have worked as my car has been ok ever since, with no repeat problems with crazy gauge flapping up and down and plumes of soot filling the air (which apparently never happened
)The dealer carnt find a fault...!!!!!Argh.....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Not sure what to do now, any ideas???
They are keeping it overnight & will have another bash in the morning
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