Have you asked for a full refund yet?
Have you asked for a full refund yet?
yep ive rejected the car to the dealership demanding a full refund.
phoned arnold clark customer services to make them aware of the issue - a complaints manager is contacting me today along with (apparently!) the dealership manager
RCI finance are aware and a case manager is ment to be contacting me today although i dont see this happening if past experiance with them is anything to go by.
RCI finance told me refund/replacement isnt an option until i pay them £190 to have the car independently inspected. i told them thats fine im canceling the payments on it, come get it, ill see you in court to claim back what ive already paid. so thats why its now been passed onto a case manager.
as per my post on the official renaultsport forum...
further update from the dealership today.
they cant find an issue with the brakes, if its pulling to the left then its a characteristic of the car (i find it hard to beleive the motoring press havn't noticed the fact that when you use the brembos it pulls so sharply to the left the ESP comes in?)
as for the subframe being squint, their wheel alignment machine is showing my car is fine so as far as they are concerned this is not an issue and the suspension specialist im using to have it double checked is wrong (this is the same specialist arnold clark renault stirling send Clio V6's to be setup as they cant do it)
service manager was rude and told me there is nothing they can do for me from here, i said thats fine put me onto the general manager, he then responded "im not sure if hes in today - ive not saw him about"
overall a complete disgrace, im currently persuing it as high as i possibly can with arnold clark customer services.
What an absolute nightmare! Hope this gets sorted mate.
Was the car ok until the engine detonated?
car was spot on until then, now it pulls hard left under braking
Have u lodged a complaint with the finance company with your issues?
Just keep refusing to take it back- you will get there in the end...
Best of luck
This is discraceful tho chap hope you get it sorted, typical dealers, getting the money and running.
As above I'd refuse to take the vehicle back, it's a brand new car FFS go down the "not fit for purpose" route.
All the best tho pal.
Last edited by Advikaz; 25-04-2012 at 17:24.
Shocking to hear mate, it's all well and good that they are denying the issues with the car, but the fact the engine blew should have been the point at which it was replaced.
Just read through this mate I couldn't be more disgusted in that dealership, that service manager and the general manager shouldn't still be in their jobs.
got a meeting with the general manager on friday morning @ 10am after i told him i was being forced to go down the legal route with this car as it was not fit for the purpose in which i intend to use it!
so far today the general manager couldnt have been any nicer.
service manager was a disgrace, i explained that when the subframe was loosened it was under that much tension it jumped forward back towards where it should be sitting and he replied "i cant see that as i removed the bolts myself and there was no movement in them"
What an absolute s**tter.
Hope you get a full refund!
being honest i dont think im going to get anything out them, the legal route looks long winded and expensive. been having problems now for 3 months and its getting to the point where if i dont get anywhere with them after this meeting then i think im forced to trade it in for something else. its a shame as i love Clio 200's and id take another no problem but if im trading in and loosing a fortune then it certainly wont be for another renault due to the lack of support by RUK with this issue.
ive spent over £30k in 16 months with this dealership on my 2 cars and our family business has bought around 10 clios/twingos from them in 10yrs plus 10yrs of servicing. None of us will set foot in the dealership again!
PM Scadden182 for tips.
Hope things go well for you Martin - can't be nice driving a car you have no confidence in
Dissappointed with RUK's lack of support too
copy and paste from my post on renaultsport uk forum
well just had my meeting with the general manager, sales manager and service manager all in on it.
they still stand by the fact that there is no issue with my car, the miss aligned subframe isnt an issue as their alignment machine is showing the wheel alignment as corect even although it doesnt measure axel differences etc.
because the car drives ok on the road then as far as they are concerned its fine. the car is not a race car, it should not be on a race track, its not designed to be on a race track and warranty does not cover it on a race track, regardless of renaultsport UK organising the track day or not. the onboard lap timer is a "gimmick" and not a functional feature for using on track.
they are passing it onto renault technical to see if they want to take a look at the car but they are not sure if they will take it up due to the fact the car performs ok on the road under legal speeds, where it was designed to be used.